Gaia Beats ("we," "us," or "our") operates the website gaiabeats.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.

By using the Site or submitting your information through any form, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Information you provide directly:

• Name and email address (when you sign up for our newsletter)
• Payment and contact details processed via Ticketmelon when purchasing tickets

Information collected automatically:

• IP address, browser type, device type, and pages visited
• Cookies and tracking pixels (see Section 5 – Cookies)
• UTM parameters and referral source data

2. How We Use Your Information

We use your information to:

• Send you event updates, announcements, and marketing emails (if you have opted in)
• Process your ticket purchases and confirm attendance
• Improve the Site and understand how visitors engage with it
• Run targeted advertising campaigns on Meta (Facebook/Instagram)
• Respond to support requests via WhatsApp or email

3. Who We Share Your Information With

We do not sell your personal information. We share it only with the following trusted third-party service providers who process data on our behalf:

Bento, which handles email marketing and audience management (privacy policy at bentonow.com/privacy)

Ticketmelon, which processes ticket sales and payments (ticketmelon.com/privacy)

Meta (Facebook/Instagram), which runs advertising via the Meta Pixel (facebook.com/privacy) 

Google Analytics, which measures site traffic and analytics (policies.google.com/privacy) 

WhatsApp (Meta), which we use for customer support communications (whatsapp.com/legal/privacy-policy).

We may also disclose your information if required by law or to protect the rights and safety of Gaia Beats and its users.

4. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law. Email subscribers may unsubscribe at any time.

5. Cookies

Our Site uses cookies and similar tracking technologies, including:

• Essential cookies – required for the Site to function
• Analytics cookies – Google Analytics, to understand site usage
• Advertising cookies – Meta Pixel, to measure ad performance and show relevant ads to people who have visited our Site

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on the Site.

6. Meta Pixel

We use the Meta Pixel on our Site. This tool allows Meta to collect data about your interactions with the Site and use it to show you relevant ads on Facebook and Instagram, and to measure the effectiveness of our advertising campaigns. For more information, or to opt out of interest-based advertising, visit https://www.facebook.com/ads/preferences. 

We may also upload hashed email addresses from our subscriber list to Meta to create Custom Audiences and Lookalike Audiences for advertising. You can opt out by unsubscribing from our emails or contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent to email marketing at any time (unsubscribe link in every email)
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 9.

8. Children's Privacy

Our Site is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Contact

For privacy-related questions or requests, please contact us via our Contact page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent version. Continued use of the Site constitutes acceptance of the updated policy.